FREQUENTLY ASKED QUESTIONS

Yes, our technical team has evaluated the performance of multiple commonly used mid-range Wi-Fi routers to ensure stable and reliable connectivity with our network.
Yes, you may request a location transfer through the “My Account” mobile app or web portal. If the new address falls within our service area, the relocation process will be initiated.
Plan upgrades or changes can only be made after the current billing period has ended. Active subscriptions must complete their validity before switching plans.
All invoices are available in your customer account via the mobile app or web portal, where they can be viewed, downloaded, or printed anytime.
The prices shown on the website do not include applicable government taxes. GST will be added as per prevailing regulations.
Payments can be completed instantly through the mobile app or web portal. You may also request payment collection assistance using the contact details shared during renewal notifications.
The minimum service commitment period is one month, allowing flexibility without long-term binding contracts.
Please contact customer support using your registered mobile number, and our team will assist you with your connection login details.
Installation timelines vary by area, but we aim to complete setup within 2–4 working days, subject to feasibility and infrastructure readiness.
No. Charges are limited to the selected plan fee and a one-time installation cost. Monthly billing applies only after service activation.
No upfront payment is required at the time of application. Charges are collected during customer verification and form completion.
Available plans may vary depending on your service area. Please refer to the plans section for location-specific offerings.
No, there are no data caps or usage restrictions. You can enjoy uninterrupted high-speed internet throughout the month.
We do not enforce traffic shaping or speed reduction policies. Your connection remains consistent regardless of usage volume.
No, splitting a single broadband connection into multiple independent lines is not technically supported.
Yes, the service can be used directly on a PC or laptop by configuring a PPPoE connection, without requiring a Wi-Fi router.
We do not sell routers directly. Customers may purchase compatible routers independently or through local partners.
Based on internal testing of popular router models, we can guide you toward selecting a device that performs well with our network.
Our website includes a coverage map highlighting areas where services are currently active.
Simply select your city and preferred plan, then submit your contact and address details through the online registration form to begin.